Help & Support

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FAQs

Find answers to commonly asked questions

Raise Ticket

Submit a support ticket for assistance

Contact Support

Get in touch with our support team

Community

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Frequently Asked Questions

To register for a tournament, go to the Tournaments section, select a tournament you're interested in, and click the "Join Now" button. Make sure you have sufficient balance in your wallet to cover the entry fee.

You can add money to your wallet by going to the Wallet section and clicking "Add Money". Choose your preferred payment method and enter the amount you wish to add.

We currently support popular games like BGMI, Valorant, Free Fire Max, and FIFA. More games will be added in the future.

You can change your password by going to My Profile > Account Security > Change Password. Enter your current password and the new password you wish to set.

You can contact our support team by filling out the contact form in the Contact Support section or by emailing us at support@kheloindiagaming.com.

Account Issues

If you're experiencing issues with your account, here are some common solutions:

Forgot Password

If you've forgotten your password, you can reset it by clicking "Forgot Password" on the login page and following the instructions sent to your email.

Account Verification

If your account requires verification, check your email for a verification link. If you haven't received it, you can request a new one from the account settings.

Account Security

To enhance your account security, we recommend enabling two-factor authentication in your account settings.

Common Account Issues

  • Unable to login
  • Email not received
  • Password reset issues
  • Account locked
  • Profile update problems

Tournament Help

Need help with tournaments? Here's what you should know:

Tournament Registration

To register for a tournament, ensure you have sufficient balance in your wallet. The entry fee will be deducted upon registration.

Tournament Rules

Each tournament has specific rules that you must follow. Make sure to read them carefully before participating.

Match Scheduling

Match schedules will be announced in advance. You'll receive notifications about your matches.

Tournament Issues

  • Registration problems
  • Match scheduling conflicts
  • Technical issues during matches
  • Disputes and appeals
  • Prize distribution

Wallet & Payments

Managing your wallet and payments:

Adding Funds

You can add funds to your wallet through various payment methods including UPI, credit/debit cards, and net banking.

Withdrawals

Withdrawals can be requested from your wallet. Processing typically takes 2-3 business days.

Transaction History

You can view all your transactions in the transaction history section of your wallet.

Payment Issues

  • Failed transactions
  • Refund requests
  • Payment method issues
  • Wallet balance discrepancies
  • Withdrawal delays

Contact Support

If you can't find the answer to your question, please contact our support team:

Or contact us directly through our Contact Page

Other Ways to Get Help
Live Chat

Chat with our support team

WhatsApp

+91 9876543210

Email

support@kheloindiagaming.com